Quality Control Surveys: What You Need to Know

1. Summary
This article addresses the most common questions about the Quality Control Surveys conducted by MUST University. Learn how they work, how to participate, and how the data is used to improve educational services.

2. Keywords & Tags
quality survey, institutional evaluation, NPS, student feedback, data security, continuous improvement
Tags: #QualityControl #InstitutionalSurvey #StudentFeedback #MUSTUniversity

3. Problem Description

Students often have questions about how MUST University conducts its quality control surveys. This article provides clear answers to help clarify the process, privacy, and outcomes of these surveys.

4. Step-by-Step Instructions

 What are Quality Control Surveys?
These surveys are conducted with students, faculty, and staff by the Evaluation and Quality Committee to collect management indicators for service improvement.

 How often are they conducted?
They are applied at different times throughout the year depending on the topic. Example: Capstone is evaluated once a year; courses, several times.

 How can students participate?
Through random sampling. In some cases, all students are invited.

 How to access a survey?
Only via links sent through official channels like institutional email or verified WhatsApp account:
Official survey number: +55 19 98908-9712
This account is verified by Meta (owner of WhatsApp and Facebook).

 Is it safe to click the link?
Yes. All surveys are hosted on Survio®, a secure and certified international platform.

 Is participation mandatory?
No, but student involvement is highly encouraged as it directly impacts educational quality.

 Are there rewards for participating?
No. To maintain data integrity and avoid bias, no rewards are offered.

 Are responses anonymous?
Yes. Only the answers are stored; no student is identified.

 What is the survey methodology?
Depending on the survey, methods include:

• NPS (Net Promoter Score)
• Likert Scale
• Semantic differential
• In-depth interviews

 What do you do with the results?
Results are reviewed and used by each department to create annual improvement plans.

 Can students see the results?
Yes. They are published in the Annual Self-Evaluation Report, available to all.