What Is the Online Professor?

Modified on Thu, 29 May at 3:29 PM

Summary

Each course in the AVA (Virtual Learning Environment) includes an online professor who supports students with academic questions during the course period.

Keywords & Tags

Online Professor, Academic Support, Contact the Professor, Course Questions, AVA

Description

The online professor is your main academic support throughout each course. They are available in the AVA to answer content-related questions and guide your academic progress.
However, many students have difficulty locating them or knowing how to communicate properly.
This guide explains, step by step, how to identify and contact the online professor for your current course.

Step-by-Step Instructions

❓ What is the Online Professor?

They are the person responsible for following your academic progress and answering questions.
Each professor is linked to a specific course inside the AVA.

How to contact the online professor

Follow these steps calmly:

Open your internet browser (such as Google Chrome, Safari, or another).
Go to the AVA – Virtual Learning Environment.
On the AVA homepage, you’ll see a list of all your active courses.
Click on the current course, the one you are taking right now.
Inside the course, review the materials and available sections.
At the top of the page, find and click on the "Course Dashboard" menu.
In this area, look for a section called “Professors” (or similar).
You’ll see the name of the online professor responsible for that course.
Next to the name, click on "Send Message" to open the chat window.
Write your question clearly, explaining what you need help with.
When you finish, click "Send".

✅ Done! Now just wait for the professor's reply inside the AVA.

What if I can't get in touch?

If you don’t receive a response or can’t find your professor, follow these tips:

Review the step-by-step above calmly.
Make sure you are in the correct course.
Confirm that your question is related to course content (other topics may need technical support).
If you still can’t get in touch: Contact technical support.

Helpful Tips

Always write polite and clear messages.
Don’t send the same question multiple times in a row.
Check the AVA regularly to see if the professor responded.

Common Problems and Solutions

Problem	Solution
Professor’s name doesn’t appear	Refresh the page and make sure you’re in the correct course.
Don’t know how to access the AVA	Follow the guide: How To Access My AVA (Virtual Learning Environment) : Suporte ao Aluno / Apoyo Estudiantil
Chat is not working	Try a different browser or clear your browser cache.
No response from professor	Wait a bit, review your message, and if needed, contact support.

Links and Relevant Resources

What Are the Pre Questionnaire and Post Questionnaire? : Suporte ao Aluno / Apoyo Estudiantil

Need help?

Open a support ticket