Quick Answer
The Registrar's Office maintains each student's academic records permanently and confidentially, protected under the U.S. federal law FERPA. Your information is only disclosed to third parties with your written authorization, and you have the right to review your records and request the correction of inaccurate information.
How It Works
The Registrar's Office at MUST University maintains each student's official academic records, including the admission application and its supporting documentation, transcripts of grades and credits earned at MUST University or accepted from other institutions, and other documents related to the student's academic progress and status. All records are maintained permanently and confidentially.
MUST University follows the Family Educational Rights and Privacy Act (FERPA) of 1974 and the Student Right to Know Act, which guarantee students the right to access their own educational records, to challenge information they consider inaccurate, incomplete, or misleading, and to limit the disclosure of that information to third parties. Your records are not released without your written consent, given through the FERPA form, except when required by a court subpoena, in which case you will be notified, although written consent is not required. Parents of a financially dependent student have the right to inspect the records the university maintains on the student's behalf.
If you believe that information in your records is inaccurate, misleading, or violates your privacy, you may request a correction from the Registrar's Office. The university reviews the request within a reasonable time frame, consulting the appropriate departments to confirm the decision. If the correction request is denied, you will be informed of the decision and of your right to file an appeal.
To update personal or contact information, such as your name, address, email, or phone number, contact the Registrar's Office at registrar@mustedu.com. Changes of name or status may require additional documentation for verification.
Your academic records are retained indefinitely by the university. If you have an outstanding financial balance with MUST University, a hold is placed on your record, preventing registration in new courses until all obligations are settled. Once the balance is paid, removing the hold takes approximately 2 business days.
The Registrar's Office also maintains all official transcripts. Each student receives one official transcript free of charge upon completing the program. Additional transcripts can be requested through the MUST University website, through the Parchment platform, or by email at registrar@mustedu.com, following the same FERPA confidentiality rules.
Deadlines and Rules
- Removing a hold placed for an outstanding financial balance, once the balance is paid, takes approximately 2 business days.
- The first official transcript is issued free of charge upon completing the program; additional requests follow a separate process.
- Changes of name or status on your record may require additional documentation for verification.
- Requests to correct records are reviewed by the Registrar's Office within a reasonable time frame.
Frequently Asked Questions
Who can access my academic records?
Only you, with written authorization. Your records are not disclosed to third parties without your consent, except in the case of a court subpoena. Parents of a financially dependent student also have the right to inspect the records maintained on the student's behalf.
How can I request my transcript?
Through the MUST University website, through the Parchment platform, or by email at registrar@mustedu.com. The first official transcript, issued upon completing the program, is free of charge.
What if I believe there is incorrect information in my record?
You may request a correction from the Registrar's Office. The university reviews the request within a reasonable time frame and, if it denies the correction, informs you of the decision and of your right to appeal.
Why can't I register for a new course even though I'm up to date with the calendar?
This can happen if there is a hold on your record due to an outstanding financial balance with the university. Once the balance is paid, removing the hold takes approximately 2 business days.
How do I update my name, address, email, or phone number on my record?
Contact the Registrar's Office at registrar@mustedu.com. Changes of name or status may require additional documentation for verification.
Didn't Work? Do This
| Situation | What to Do |
|---|---|
| I need to correct personal, contact, or academic record information | Open a ticket or send an email to the Registrar's Office at registrar@mustedu.com, explaining which information needs to be corrected. |
| I can't register for a course because of a hold on my record | Check whether you have an outstanding financial balance with the university. Once it is paid, open a ticket with the Finance Office if the hold is not removed within 2 business days. |
| I want to request my transcript | Request it through the MUST University website, through the Parchment platform, or by email at registrar@mustedu.com. |
| Nothing worked | Open a ticket with the Registrar's Office by email at registrar@mustedu.com, describing your question about academic records. |
See Also
In the Knowledge Base
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