How to Request Declarations, Transcripts, and Certificates

Before You Begin

For any of these documents, have your full name, student ID, and institutional email ready. For the completion letter or the completion certificate, confirm beforehand that you have already passed all your courses, that the defense report is signed, that your capstone submission has been approved by your advisor, and that your program balance is cleared, since issuance only begins once these four requirements have been met.

How It Works

Most letters, such as the enrollment verification letter, the status/affiliation letter, and the transcript, are requested through the Registrar's Office document request form. The completion certificate (also called the completion letter) follows a separate process, since it is only issued after you meet all graduation requirements. The payment/clearance letter, on the other hand, is confirmed directly with the Bursar's Office, after payment is processed in the Student Portal.

For an enrollment verification letter, student ID card, transcript, or class schedule, submit your request through the document request form: app.pipefy.com/public/form/NVxH5w12.

For the completion certificate, issuance begins once you have passed all your courses, the defense report is signed by the committee, your advisor, and you, the capstone submission has been completed with your advisor's approval and feedback, and your program balance is cleared. The documentation is sent by email; if you already meet all requirements and have not received it, you can request it by opening a ticket with the Registrar's Office.

Your diploma, defense report, final transcript, and instructions for validation or Hague apostille are sent by email within 30 calendar days after your graduation date. If you have already graduated but have not yet completed your clearance, this period starts counting from the date your clearance is confirmed.

The payment/clearance letter is not generated automatically by the Student Portal. After completing your payment, open a ticket with the Bursar's Office to confirm your clearance with the Registrar's Office and request the document.

The table below summarizes the channel and deadline for each document:

Deadlines and Rules

• Documents such as the diploma, final transcript, and completion certificate may be withheld if you have an outstanding balance of US$100 or more with the university, in accordance with the Student Records Policy.
• Clearance confirmation depends on direct contact with the Bursar's Office; payment made in the Student Portal does not automatically generate a payment/clearance letter.
• The completion certificate only begins to be issued after all four graduation requirements (courses passed, defense report signed, capstone approved, and program balance cleared) have been met.

Frequently Asked Questions

How do I request my enrollment verification letter?

Through the Registrar's Office document request form, at app.pipefy.com/public/form/NVxH5w12.

How do I receive my transcript?

Through the MUST University website, the Parchment platform, email at registrar@mustedu.com, or the document request form. The first transcript, issued upon completing the program, is free.

When do I receive my completion certificate?

Within 30 calendar days after your graduation date, provided you have already passed all your courses, signed the defense report, had your capstone approved, and cleared your program balance. If clearance is confirmed after graduation, the deadline starts counting from that confirmation.

How do I confirm my clearance or receive a payment letter?

Open a ticket with the Bursar's Office after completing your payment in the Student Portal, to confirm your clearance with the Registrar's Office and request the document.

I need a status/affiliation letter, how do I request it?

Through the same document request form used for the enrollment verification letter, indicating the purpose of the letter.

Can my documents be withheld?

Yes. The diploma, final transcript, and completion certificate are withheld in case of an outstanding balance of US$100 or more, in accordance with the Student Records Policy.

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See Also

In the Knowledge Base

• Student Records Policy
• FAQ - Registrar (Registrar's Office)
• Student Handbook