Quick Answer
To correct your name, address, email, or other incorrect registration data in the system, open a support ticket stating the correct information. The correction is made directly by the responsible team in your Student Portal (Orbund) record.
Before You Start
- Have the correct information ready that you want on record (full name, updated address, email, etc.).
- For more sensitive corrections, such as your name, you may be asked to submit an official document as proof.
How It Works
Unlike other requests, correcting registration data does not have a self-service form — it is done by opening a ticket. The responsible team reviews the request and updates the information directly in your Student Portal (Orbund) record.
Step by Step
- Open a support ticket stating which piece of information is incorrect (name, address, email, etc.).
- Provide the correct information and, if requested, attach a supporting document.
- Wait for confirmation from the responsible team — the change is usually made directly through the ticket.
- Check the update on your profile in the Student Portal (Orbund).
Frequently Asked Questions
Can I correct my own data through the portal?
No. Corrections are made by the responsible team upon a ticket request; there is currently no self-service option.
My name is wrong on documents already issued (diploma, minutes, etc.). Can it be fixed?
Yes, but it's important to report it as soon as possible. Open a ticket stating the correct name so the team can fix the record and assess whether the document needs to be reissued.
Will I need to send a document along with my request?
It depends on the data. For more sensitive corrections, such as your name, you may be asked to submit an official document (ID, driver's license, etc.) as proof.
Didn't Work? Try This
| Situation | What to Do |
|---|---|
| I haven't received confirmation of the correction | Check your ticket's status; if there's no response after a few days, reopen the ticket or request an update. |
| I corrected the data, but it's still wrong on a document already issued | Documents issued before the correction are not automatically reissued; open a specific ticket requesting reissuance. |
See Also
In the Knowledge Base
- How to Fill Out and Sign Documents in the Student Portal
- How to Request Declarations, Transcripts, and Certificates
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