Narrative: MUST University Admissions Workflow

Modified on Tue, 22 Sep at 4:37 PM

Quick answer

The admissions process at MUST University follows five phases: initial contact with the prospect, application evaluation, registration in ORBUND, completion of enrollment and, when needed, cancellation or re-entry. Each phase has specific statuses showing what still needs to happen for the applicant to move forward.


How it works

At MUST University, the admissions process follows the applicant from the first information request all the way to enrollment, moving through several checkpoints and decision points. Each stage has its own status in the system, and that status shows what has already been done and what still needs to happen. The breakdown below shows the five phases of the process, in the order they normally occur.


Step by step

1. Interaction with the prospect

StatusWhat it means
Information requested by prospectThe admissions process begins when a prospect requests information about a program.
Prospect contactedAn admissions representative reaches out to the prospect to provide details, schedule an interview, or answer initial questions.
Not interestedPossible outcome: the prospect decides not to move forward, or is looking for a program MUST does not offer.
Do Not Call listPossible outcome: the prospect explicitly asks not to be contacted again.
Prospect interviewedPossible outcome: if interested, the prospect is interviewed to assess eligibility and receive program details.

2. Application evaluation

StatusWhat it means
New applicantThe prospect decides to apply. The admissions representative creates an initial record and sends an email with the link to the application form. The applicant needs to fill out the form and submit the required documents.
Application submittedThe applicant has provided all required documents and information. Everything is reviewed by the admissions team.
Application acceptedPossible outcome: all requirements are met and the applicant is accepted.
Conditional acceptancePossible outcome: some requirements are still pending. The applicant continues through the process normally, but has up to 60 calendar days from the start of classes to resolve the pending items, or risks cancellation.
Rejected / Not approvedPossible outcome: the applicant does not currently meet the entry requirements.

3. Registration process

StatusWhat it means
Registered in ORBUNDAccepted students are entered into the student information system (ORBUND).
Waiting for accessIT credentials assignment is pending.
Payment pendingEnrollment is held until the initial fees are paid.
Signature pendingInitial fees paid, awaiting the student's signature on the final documents.
Schedule pendingOnce all the steps above are complete, the student will be scheduled for classes.

4. Completing registration

StatusWhat it means
EnrolledThe student has completed all steps and is fully enrolled.
ActiveThe student confirms attendance during the first week of classes.

5. Cancellation and re-entry

StatusWhat it means
CancelledFailure to pay or to confirm attendance during the first week of classes leads to cancellation. The student can re-apply, with new documentation.
CWA (Cancelled With Attendance)The student confirmed attendance but withdrew within the first 7 calendar days (the add/drop period).
Re-entryStudents with a Cancelled or CWA status can re-apply without being treated as new applicants.

Frequently asked questions

What is the difference between the Cancelled and CWA (Cancelled With Attendance) statuses?

Cancelled applies when there is no payment or attendance confirmation during the first week of classes. CWA applies when the student confirmed attendance but withdrew within the 7-calendar-day add/drop period. In both cases, the student can re-apply.

Does a conditional acceptance mean the application was rejected?

No. Conditional acceptance means the application continues through the process normally, but there are still requirements to resolve, within 60 calendar days from the start of classes.


Didn't work? Do this

SituationWhat to do
I can't tell which stage of the admissions workflow I'm inAsk your admissions representative to confirm your current status in ORBUND.
I have a conditional acceptance and the 60-day deadline is almost upContact the Admissions office immediately to resolve the pending item before the deadline.
My registration was cancelled and I want to re-applyOpen a ticket to the Admissions office asking for guidance on the new application and the required documentation.
None of this solved itOpen a ticket to the Admissions office through the Knowledge Base, describing which stage of the workflow you're in and what question needs to be resolved.

See also

In the Knowledge Base

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