Summary
After enrollment or reentry, students receive an email with their institutional credentials (@student.must.com). This article explains how to activate your account, change the password, and set up two-factor authentication (MFA).
Keywords & Tags
Microsoft 365 login, student account, institutional email, temporary password, MUST access, MFA setup, first login
Description
After enrolling at MUST University, you'll receive an email titled "Microsoft Azure AD Account credentials" in your personal inbox. This email includes your student account details (@student.must.com), which are necessary to:
Access the Student Portal
Sign documents
Make payments
Enter the AVA learning system
You may be asking:
“Where do I enter my credentials?”
“What if I'm already logged in with another Microsoft account?”
“How do I activate MFA?”
Follow the step-by-step instructions below to get started smoothly.
Step-by-Step Instructions
Step 1: Find your credentials
Check your personal email (including spam/junk folder)
Look for a message with the subject: Microsoft Azure AD Account credentials
The message includes your institutional email and a temporary password
Step 2: Access the Microsoft portal
Enter the credentials provided in the email
⚠️ Important: If you're already signed in to another Microsoft account (like personal Outlook or OneDrive), log out or use an incognito window
Step 3: Create your new password
The system will prompt you to change your password
Enter the temporary password
Choose and confirm a new one
Step 4: Set up Two-Factor Authentication (MFA)
To protect your account, choose one of the following:
✔️ SMS Authentication: Click here to access setup
✔️ App Authentication: Click here to access setup
Common Problems and Solutions
| Issue | Solution |
|---|---|
| Didn’t receive credentials email | Check your spam or junk folder |
| Already signed into another Microsoft account | Sign out or open a private/incognito browser window |
| No password change prompt appeared | Go directly to https://login.microsoftonline.com |
Helpful Links
- Login to Microsoft 365
- How to Set Up MFA via SMS
- How to Set Up MFA via App
- Access the Student Portal
- Help Article: Forgot Your Microsoft 365 Password?
Contact Support
If you're unable to access your account, contact technical support through the MUST Help Desk Portal.
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