How to Access My Student Portal

Modified on Mon, 2 Jun at 2:21 PM

Summary

This guide explains, step by step, how to access the MUST Student Portal for the first time using your institutional email. It also provides guidance on common issues and how to resolve them.

Keywords & Tags

student portal access, Microsoft login, MUST enrollment, institutional account, document signing, tuition payment, technical support

Description

The MUST University Student Portal is an online platform where you can access academic documents, invoices, personal information, and other important services. Access is done using your institutional email that ends in @student.mustedu.com, which is sent to your personal email during enrollment.

To use the portal for the first time, you need to log in with your Microsoft account linked to the institutional email, accept the terms of use, sign the documents, and pay the enrollment fee.

Many students have questions during this process, especially if they can’t find the welcome email. That’s why we prepared this complete guide to help you access the portal easily and without errors.

⚠️ Important: If you're signed in with another personal email (like @gmail.com), the login may not work. Use only your institutional email to access the portal.

Step-by-Step Instructions

1. Receiving Your Access Information

After your enrollment, you will receive an email with the subject: "How to access your Student Portal".
This email is sent to your personal address (the one used during registration).
The email contains:
- Your institutional email (@student.mustedu.com)
- Initial password
- Access link: https://must.orbundsis.com
If you can’t find the email, check your spam or junk folder.

2. Logging In

Go to https://must.orbundsis.com

Click on "Sign in with Microsoft"
Enter your institutional email and the initial password
On your first login, you will see the Terms of Use screen

Click on "I Agree"

You will then see the Student Portal home screen.

3. Signing the Documents

On the right-hand menu, click "Files and Forms" > "Documents"
Follow the instructions to sign your enrollment documents
See the step-by-step signing tutorial: This article shows the step-by-step process for signing the documents (Click here).
Sign the enrollment documents.
After signing the documents, it is necessary to make the enrollment fee payment.
On the main screen, you will see the panel called "Recurring Payment" which will show the amount to be paid for enrollment.

4. Paying the Enrollment Fee

On the homepage, find the "Recurring Payment" panel
Click "Pay Now" to complete the payment
See the step-by-step payment tutorial: This article shows the step-by-step process for making the enrollment fee payment (Click here).

5. Technical Issues

Make sure you are using the correct institutional email
Try accessing on a different browser (Microsoft Edge or Firefox)
Use a private/incognito window:
- Chrome/Edge: Ctrl + Shift + N
- Firefox/Safari: Ctrl + Shift + P
Reset your Microsoft password if needed

Additional Resources

Tutorial Video: Click "Play ▶️".

Contract Completion Tutorial: [Click here]

Helpful Tips

Log out of all other email accounts before accessing the portal
Save your institutional email and password in a safe place
Use a computer for better viewing and navigation

Common Issues and Solutions

Problem	Solution
Didn't receive the access email	Check your spam folder or contact support
Login error	Make sure you are using only the institutional email
Page won’t load	Try another browser or private window
Payment option not showing	Sign the documents first; the payment button appears after that

Relevant Links and Resources

Contact Support

If you still need help, contact MUST University Support.

We’re here to help!