How to Access the Student Portal and Make Payments at MUST University

Modified on Wed, 28 May at 1:53 PM

Summary

Learn how to access the MUST University Student Portal, understand the payment area, and make or anticipate tuition payments safely and clearly.

Keywords & Tags

Student Portal, Payment, MUST University, Flywire, Bank Slip, PIX, Credit Card, Advance Payment

Description

This article was created to guide MUST University students — especially those unfamiliar with technology — in accessing the Student Portal and making payments. The step-by-step guide is clear and detailed, including instructions for various payment methods and how to make advance payments. Everything was designed to make the process simple, straightforward, and safe. At the end, we include useful tips, solutions to common errors, and how to contact support.

Step-by-Step Instructions

1. How to access the Student Portal?

Go to the Student Portal.
On the login screen, click the “ROLE” field and select "Student".
Click on "SIGN IN WITH MICROSOFT".
Enter your institutional email (@student.mustedu.com) and password.

2. How to avoid login issues?

If you're having trouble logging in, follow these steps:

Sign out of other Microsoft accounts (like Hotmail or Outlook).

Open a incognito/private window:
- Chrome/Edge: Ctrl + Shift + N
- Firefox/Safari: Ctrl + Shift + P

Or use a different browser (e.g., Firefox if you were using Chrome).
Still not working? , submit a support ticket.

3. Understanding the Payment Platform

Click on START PAGE (top left of the portal). You'll see two important sections:

3.1 Payment Plan Table

INSTNO: Installment number
DUE DATE: Due date (MM/DD/YYYY)
AMOUNT DUE: Monthly amount
AMOUNT PAID: Amount already paid
DATE PAID: Payment confirmation date

3.2 Recurring Payment

AMOUNT PAST DUE: Overdue payments
AMOUNT DUE: Total due (current + overdue)
CURRENT BALANCE: Total balance remaining

4. How to make a payment?

Click PAY NOW

Choose the amount (overdue or total)

Click SUBMIT PAYMENT

Click PROCESS FLYWIRE PAYMENT

Review the information and click NEXT

Choose your payment method:

Bank Slip (Boleto): Enter your CPF, accept the terms, and click MAKE PAYMENT.
→ The boleto will be generated. Save and pay through your bank or app.
PIX: Enter your CPF, accept the terms, click NEXT, then MAKE PAYMENT.
→ A QR Code and copy-paste PIX option will be generated.
Credit/Debit Card: Enter your CPF, accept the terms, click NEXT, enter your card details, and complete the payment.

Click MAKE PAYMENT

✅ Done! Your tuition or enrollment fee is paid.

5. How to pay in advance?

Click PAY NOW
Select OTHER AMOUNT
Enter the amount (e.g., 1200.50). Use a period, not a comma.
Follow the same steps from the previous section.

Useful Tips
Have your banking app ready if using PIX.

Bank slips may take up to 3 business days to be confirmed. PIX and card are faster.

Always save or take a screenshot of your payment receipt.

Common Problems and Solutions

Problem	Solution
Portal access denied	Try using an incognito tab or another browser
Page won’t load	Check your internet connection
Payment not showing	Wait up to 72 business hours for boletos, or send receipt
CPF not accepted	Make sure you typed only numbers, no dots or dashes

Links & Resources

Need help?

Email: bursar@mustedu.freshdesk.com

Open a support ticket