Summary
This guide shows you, step by step, how to easily find and view your support tickets on the MUST University Freshdesk portal. You’ll learn how to filter, organize, and customize the display of your tickets.
Keywords & Tags
tickets, support, help desk, Freshdesk, technical assistance, student support, ticket management, open tickets, ticket view
Description
If you have opened a support request and want to check the response or track the status, this guide will help you. Many students don’t know where to find their previously opened tickets. Follow this simple step-by-step guide to learn how to access the portal, find your tickets, apply filters, change the view mode, and save a custom display for future use.
Step-by-step Instructions
Step 1: Access the support portal
Open your internet browser (e.g., Google Chrome, Edge)
Type the address of the support portal (provided by the university) and press Enter
Log in using the same email and password you used to open the ticket
Step 2: Go to the “Tickets” tab
After logging in, look for a tab or button called “Tickets” in the top or side menu
Click it to open the list of all your submitted tickets
Step 3: Use filters to find specific tickets
At the top of the screen, use filters such as:
Status (open, in progress, resolved)
Date created
Priority
Subject
Step 4: Change the view mode (optional)
Choose between table view (rows) or card view (blocks)
Look for the view icon near the filters and click your preferred layout
Step 5: Save a custom view (optional)
Apply your most-used filters
Click “Save view” to access this layout quickly in the future
Common Issues and Solutions
| Issue | Solution |
|---|---|
| Can’t find my tickets | Make sure you are logged in with the same email used to submit the ticket |
| Ticket list appears empty | Remove any applied filters or expand the date range |
| Forgot my portal password | Use the “Forgot password” option on the login screen |
Useful Tips
Check your tickets regularly so you don’t miss updates from the support team
Filters help you find old or specific tickets quickly
If you need help with the portal, contact the university’s support team
Contact Support
If you still need help, contact MUST University Support.
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