Summary
To receive support from the technical team, students must provide complete and detailed information when submitting a ticket. Here's how to do it correctly.
Keywords & Tags
Freshdesk, Support, Helpdesk, Open Ticket, Technical Issue
#MUSTSupport #Freshdesk #OpenTicket #StudentHelp
Description
The official support channel for technical issues like login problems, grade access, system errors, or platform navigation is the MUST University Freshdesk portal.
To get a faster response, make sure to include all relevant information in the form. Missing or duplicated tickets may delay assistance.
Step-by-Step Instructions
Go to the MUST University support portal: https://mustedustudents.freshdesk.com/pt-BR/support/tickets/new
Fill out all required fields. Include:
Full name
Institutional email
Student ID (if available)
Course name and code
Detailed description of the issue
Clearly describe your issue in detail.
Provide step-by-step information on the error you’re experiencing.Attach screenshots or images.
Visual evidence helps technicians resolve your issue faster.Avoid opening multiple tickets for the same issue.
Duplicates slow down the process. Wait for a response after sending your first ticket.Submit the form and wait for a reply by email.
Helpful Tips
Double-check that your email address is correct.
Organize and name any image files you upload.
Check your spam/junk folder for the support response.
Common Issues & Solutions
| Issue | Solution |
|---|---|
| Ticket was closed | Likely due to missing information. Submit a new one with all required data. |
| Duplicate ticket | Wait for the original to be answered. Don’t open multiple tickets. |
| Not sure what to include | Follow the checklist: name, email, course, discipline, activity, screenshot, detailed description. |
Useful Links
Contact Support
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article