GUIDE - GLOSSARY

Introduction

A glossary is a fundamental resource for organizing and understanding technical terms within a given field of knowledge. It is a structured, alphabetically ordered list that provides detailed definitions, serving as a guide to clarify concepts and avoid ambiguity in communication.

More than just a set of definitions, a glossary works as a linguistic map that guides readers and professionals through specific terminology, making it easier to absorb essential information. In the academic and administrative context, it becomes even more relevant, as it helps students, faculty, and staff understand institutional requirements, rules, and procedures.

Accordingly, the terms presented in this glossary are meant to provide clear guidance on the main academic and administrative requirements, ensuring greater transparency and accessibility of information.

Students who still have questions after reading this quick guide can open a ticket with the helpdesk through the following link: https://mustedustudents.freshdesk.com/en/support/tickets/new

Academic Support Area

Click “Comece por aqui!” (Start here!).

Click Requerimentos (Requests) to access the links for Academic and Administrative Requests.

Here you will find all academic and administrative requests.

To access the links, simply click “Requerimentos – Acadêmicos” (Academic Requests) or “Requerimentos – Administrativos” (Administrative Requests).

This is the Student Request Form. It must be filled out correctly.

Note: the student’s ID corresponds to the numbers shown in the institutional e-mail.

Withdrawn

Link to access: https://app.pipefy.com/public/form/NVxH5w12

This refers to cancellation or separation from the institution, which results in the loss of the student’s academic standing. Should the student wish to resume studies in the future, a new admission process will be required, subject to payment of a corresponding fee.

A Withdrawn can be requested by the student for a variety of reasons, including financial, academic, health, family, or other personal reasons. In addition, the institution may impose a Withdrawn on a compulsory basis in the following cases: delinquency corresponding to at least two monthly payments, failure to return to academic activities after a leave period (LOA or PLOA), or violation of institutional ethical standards. In this last case, the separation is final, and the student cannot return to the student body.

How to Request

• You will enter all of your information correctly;
• Under “Programa” (Program), click “Adicionar” (Add) and select your Master’s or Doctoral program;
• Under “Solicitação do Aluno” (Student Request), click “Adicionar” (Add) and select “Withdrawn (Cancelamento)”;
• Complete the form and the justification for your request, then simply wait. Further updates on your process will be sent to the e-mail address you registered in the first steps of the form.

Reentry Process and Fee

Link to access: https://app.pipefy.com/public/form/NVxH5w12

A student who needs to re-enter the Master’s program must always request a Re-Enter. To re-enter, the student will pay a fee* and will then regain access to their courses and their AVA (Virtual Learning Environment).

Students who may request a Re-Enter:

• Students who requested a Withdrawn for personal reasons and later wish to re-enter the Master’s program;
• Students who were cancelled for financial and/or academic reasons;
• Students who did not complete the Acceptance Term – Release of Content and Activities required in all courses during the first week.

How to Request

• You will enter all of your information correctly;
• Under “Programa” (Program), click “Adicionar” (Add) and select your Master’s or Doctoral program;
• Under “Solicitação do Aluno” (Student Request), click “Adicionar” (Add) and select “Reentry Process and Fee (Reingresso)”;
• Complete the form with the justification for your request, then simply wait. Further updates on your process will be sent to the e-mail address you registered in the first steps of the form.
• The course entry/return date will be provided at the time of the request.

*For fee and charge amounts, see the institutional catalog – page 37.

Leave of Absence (LOA)

Link to access: https://app.pipefy.com/public/form/NVxH5w12

A student who needs to step away from Master’s activities for reasons of medical leave, caring for a family member for health reasons, jury duty, military service, or circumstances under the 1993 Family Medical and Leave Act (FMLA) may request a Leave of Absence (LOA), which allows up to 180 days to return to academic activities. However, LOA approval is conditioned on prior attendance in at least three courses.

The request must include a detailed justification, together with the required documentation, for review by the Coordination and Academic Direction.

This leave may be requested once per year. If the student does not return to activities by the end of the granted period, their enrollment in the Master’s program will be automatically cancelled, and to re-enter the program the student will need to request a Re-Enter.

How to Request

• You will enter all of your information correctly;
• Under “Programa” (Program), click “Adicionar” (Add) and select your Master’s or Doctoral program;
• Under “Solicitação do Aluno” (Student Request), click “Adicionar” (Add) and select “Leave of Absence (LOA)”;
• Complete the form and attach the document supporting your request, then simply wait. Further updates on your process will be sent to the e-mail address you registered in the first steps of the form.

Personal Leave of Absence (PLOA)

Link to access: https://app.pipefy.com/public/form/NVxH5w12

A student who needs to temporarily step away from Master’s activities for personal reasons may request a Personal Leave of Absence (PLOA). This leave allows a maximum period of 90 days for the student to resume academic activities without affecting their enrollment.

However, for the PLOA to be granted, the student must have attended at least three courses. This leave may be requested once per year. If the student does not return to activities by the end of the granted period, their enrollment in the Master’s program will be automatically cancelled, and to re-enter the program the student will need to request a Re-Enter.

How to Request

• You will enter all of your information correctly;
• Under “Programa” (Program), click “Adicionar” (Add) and select your Master’s or Doctoral program;
• Under “Solicitação do Aluno” (Student Request), click “Adicionar” (Add) and select “Personal Leave of Absence (PLOA)”;
• Complete the form and attach the document supporting your request (optional), then simply wait. Further updates on your process will be sent to the e-mail address you registered in the first steps of the form.

Return from LOA/PLOA

Link to access: https://app.pipefy.com/public/form/NVxH5w12

The student must return from their leave (LOA/PLOA) within the period set when the request was approved. If the student does not return within that period, they will be automatically cancelled from the program and will need to request a Re-Enter to come back.

The request must be made at least 3 weeks before the course start date.

How to Request

• You will enter all of your information correctly;
• Under “Programa” (Program), click “Adicionar” (Add) and select your Master’s or Doctoral program;
• Under “Solicitação do Aluno” (Student Request), click “Adicionar” (Add) and select “Retorno LOA e PLOA” (Return from LOA and PLOA);
• Complete the form and attach the document supporting your request, then simply wait. The approval or denial of your request will be sent to the e-mail address you registered in the first steps of the form.

Incomplete Grade

Link to access: https://app.pipefy.com/public/form/NVxH5w12

A student who is unable to complete some of a course’s activities during the period in which it is being offered may request an Incomplete Grade. However, for the request to be approved, the student must have completed at least 50% of the course and must provide documented justification for the activities not completed.

The request period is 3 days after the course ends (see the Academic Calendar). After that period, the student will receive a failing grade in the course and will need to retake it by requesting a Completion Plan.

How to Request

• You will enter all of your information correctly;
• Under “Programa” (Program), click “Adicionar” (Add) and select your Master’s or Doctoral program;
• Under “Solicitação do Aluno” (Student Request), click “Adicionar” (Add) and select “Incomplete Grade”;
• Complete the form and attach the document supporting your request, then simply wait. The approval or denial of your request will be sent to the e-mail address you registered in the first steps of the form.

Completion Plan

Link to access: https://app.pipefy.com/public/form/NVxH5w12

Passing a course requires a minimum average grade of 80.0 to 100.0 points, corresponding to Letter Grades A or B. If the student does not reach this average, they will be considered to have failed and will need to request a Completion Plan. This study plan is prepared by the program’s Coordination, which structures a new academic path for the student to retake the pending courses within the program’s current curriculum track. To retake the course, the student will need to pay a fee as set out in the institutional catalog.

Under the Completion Plan, the student will have access to their new course plan, which will include both the courses to be retaken and the remaining regular courses.

It is essential that a student who fails a course request a Completion Plan, since the Capstone course will only open once the student has passed all regular courses.

How to Request

• You will enter all of your information correctly;
• Under “Programa” (Program), click “Adicionar” (Add) and select your Master’s or Doctoral program;
• Under “Solicitação do Aluno” (Student Request), click “Adicionar” (Add) and select “Completion Plan”*;
• Further updates on your process will be sent to the e-mail address you registered in the first steps of the form.

*If your browser automatically translates the request page, Completion Plan may appear as “Plano de Conclusão.”

SAP – Satisfactory Academic Progress

MUST University monitors its students’ teaching and learning process through academic performance, which is presented and evaluated over the course of each class and aligned with SAP (Satisfactory Academic Progress), the academic progress indicator.

Each semester (three courses), students’ grades and GPA – Grade Point Average – are checked, that is, the weighted average of grades for each course or the overall grade after completing the chosen course.

All courses must be completed with a letter grade of A or B for the student to be considered to have passed. The institution allows a student to repeat a course if they remain within 150% of their program’s credits, in which case only the highest grade obtained will be used to calculate the cumulative grade point average (cGPA).

A student’s grade point average (GPA) is measured across the entire duration of their studies at MUST University, in accordance with the Satisfactory Academic Progress Table published in the Institutional Catalog.

A student’s SAP is calculated based on their entire enrollment history in a study program. SAP is calculated at the end of each semester (three terms). Students who do not meet SAP requirements will be placed on academic warning (SAP Warning).

SAP Warning

When entering a SAP Warning period, the student is called to a meeting with the Coordination and receives guidance about their academic standing.

The student’s SAP Calculator is presented, showing the GPA and credits completed. The Coordination issues an academic warning through the “Status Change Form” document, with information on the student’s obligations during the SAP Warning period. This document must be signed and sent to the Coordination.

At the end of the semester, the student is evaluated again to check whether they have reached the GPA required to exit SAP Warning status. If the required GPA has not yet been reached, the student will enter a new SAP evaluation stage: Probation.

SAP Probation

Link to access: https://app.pipefy.com/public/form/562aJN2l

At this stage, the student may file an appeal with the Appeals Committee to remain in the program. The student must review the situation that led to failing SAP Warning in order to maintain Satisfactory Academic Progress, and then explain the situation to the Committee, committing to their academic performance the following semester. This process must take place within two weeks after the end of the SAP warning period.

This process may be repeated only once. In other words, if the student completes the SAP Probation period and still has not reached the required GPA, they may file a second appeal with the Appeals Committee.

The Appeals Committee will review the appeal and respond to the student within two weeks of its submission.

How to Request

• You will enter all of your information correctly;
• Under “Programa” (Program), click “Adicionar” (Add) and select your Master’s or Doctoral program;
• Under “Solicitação do Aluno” (Student Request), click “Adicionar” (Add) and select “SAP Probation”;
• Further updates on your process will be sent to the e-mail address you registered in the first steps of the form.
• In the justification, the student must fully detail the reason they did not meet SAP, formally requesting the Academic Direction’s permission to remain in the program under SAP Probation status. Supporting documentation must be attached, such as medical certificates (for the student or family members), work statements, travel receipts, or other supporting evidence. The justification must be between 10 and 15 lines long, demonstrating that the situation that caused the low academic performance is already being resolved and that the student is committed to responsibly following the study plan. Note that this is the only way to try to remain in the program without being separated (Dismissed).

Appeals

Appeals approved by the Committee allow the student to complete another semester under SAP Probation status. During this period, the student does not eliminate or disregard any grades or credits completed when calculating SAP status. The student’s completed credits, cGPA, and SAP remain the same. The student must comply with their Academic Plan and may be separated if they fail to do so properly.

Denied appeals will result in the student’s dismissal from the university, meaning the student will move to Dismissed status.

An appeal will be denied when the student’s academic plan indicates that graduation from the program will not be possible within the maximum time frame (MTF) of 150% of credits, or that the GPA required for Satisfactory Academic Progress cannot be reached.

Upon receiving a Dismissed notification, the student may not return to the same program.

Dismissed

Link to access: https://app.pipefy.com/organizations/263318/portal?form=bf876a85-389a-4c84-ace0-93911cdbe8d4

Students who violate MUST University policy may be dismissed from the university. Reasons for a student’s dismissal may include, among others, failure to meet the minimum educational standards set by the program and failure to meet student responsibilities.

When a student receives Dismissed status for failing to meet SAP, they may not return to their original program, and to request admission to another program they must follow a specific process as instructed by the Appeals Committee.

How to Request

• You will enter all of your information correctly;
• Under “Nome do curso que não obteve Progresso Acadêmico Satisfatório (SAP)” (Name of the course that did not achieve Satisfactory Academic Progress), select the program from which you were dismissed;
• Under “Curso que deseja ingressar (não pode ser o curso do qual foi desligado)” (Course you wish to enter – cannot be the course you were dismissed from), indicate the new program you wish to enroll in;
• Under “Solicitação do Aluno” (Student Request), click “Adicionar” (Add) and select “Completion Plan”*;
• Under “Justificativa da Solicitação” (Request Justification), the student must include the reason for the Dismissed status and the new program to be entered. The request will be reviewed by the program’s Coordination and the finance department;
• Further updates on your process will be sent to the e-mail address you registered in the first steps of the form.

Program Change Request

Link to access: https://app.pipefy.com/public/form/xB_dn_Iu

A student may request a program change at any point during their course of study. This request will be reviewed by the program’s Coordination and the finance department, and its approval is subject to course closing and start dates and to the internal process established by the institution.

How to Request

• You will enter all of your information correctly;
• Under “Programa” (Program), click “Adicionar” (Add) and select your Master’s or Doctoral program;
• Under “Solicitação do Aluno” (Student Request), click “Adicionar” (Add) and select “Mudança de Curso / Change of Program / Cambio de Programa”;
• Under “Curso atual” (Current course), select the course you are currently enrolled in;
• Under “Curso Desejado” (Desired course), select the course you wish to move to;
• Under “Order Reason / Motivo da Solicitação / Razón del pedido”, describe the reason you wish to change courses;
• Further updates on your process will be sent to the e-mail address you registered in the first steps of the form.

Payment Tutorial

Link to access: https://must.orbundsis.com/

Accessing the Student Portal

Link: https://must.orbundsis.com/

How to access it:

• Change the ROLE field to “Student.”
• Click SIGN IN WITH MICROSOFT. Only after clicking this option should you enter your institutional e-mail (@student.mustedu.com) and password.

How to Avoid Login Problems

Log out of your personal account: before accessing the student portal, log out of any personal Microsoft account you may be using in the same browser.

Switch browsers: if you prefer to keep your personal account signed in, you can use a different browser to access the student portal.

Private/incognito window: a quick alternative is to open an incognito or private window in your current browser. This prevents the browser from using the cache from other sessions, allowing you to access the student portal without interference.

If you still cannot access the portal, please open a ticket with IT Support through the link: https://mustedustudents.freshdesk.com/en/support/tickets/new

Understanding the Payment Platform

Start Page: in the upper-left corner, you will see the START PAGE tab. This is the tab where you can track and make your payments:

Payment Plan:

In this table you can track everything, in Brazilian reais, that you have already paid and what remains to be paid:

• INSTNO: number and order of the installments.
• DUE DATE: due date of your monthly payments. Dates are shown in U.S. format (month/day/year).
• AMOUNT DUE: the amount of the installment.
• AMOUNT PAID: the amount you have paid. After payment, this amount will be updated and will no longer show as R$0.00.
• DATE PAID: after payment, this column will be filled in with the date the payment was cleared.

Recurring Payment:

• AMOUNT PAST DUE: the amount of installments that are already overdue.
• AMOUNT DUE: the total of all outstanding installments (overdue + current).
• CURRENT BALANCE: the total remaining amount.

How to Make a Payment

• Click PAY NOW.
• Select the amount you wish to pay (overdue amount or amount due).
• Click ENVIAR PAGAMENTO/SUBMIT PAYMENT.
• Click PROCESS FLYWIRE PAYMENT.
• Check your information and click NEXT.
• Select your preferred payment method and enter your CPF (numbers only).
• Accept the “Terms and Policy”:

• Click NEXT.
• Click MAKE PAYMENT to generate the boleto/pix, or to continue with a card payment.

How to Prepay (Recurring “zeroed out”)

• Click PAY NOW.
• Select OTHER AMOUNT and enter the amount you wish to prepay. Enter the value using a period, not a comma. For example, to prepay R$1,250.75, you should type 1250.75.
• After that, you can continue with the payment process as usual.

Difficulties or Questions

Use one of our support channels:

• Link: https://mustedustudents.freshdesk.com/en/support/tickets/new
• E-mail: bursar@mustedu.freshdesk.com

Library Department

Link to access: https://mustedu.com/library/

MUST University’s Library Department supports the institutional mission by offering quality academic resources and accessible services that promote critical thinking, strengthen information literacy skills, and encourage lifelong learning.

Through innovative technology, an inclusive approach, and dedicated academic support, the library prepares students for academic, professional, and personal success, meeting the demands of national and international markets.

• To learn more about our services and collections, visit our website: https://mustedu.com/library/
• To request individual assistance or ask questions, contact us: library@mustedu.com
• Or send a request to the Library Department via Freshdesk: https://mustedustudents.freshdesk.com/en/support/tickets/new

Career Services

The Career Services Department is committed to helping students transition from academia to successful professional careers.

We offer personalized career guidance to help students define and achieve their career goals.

Our team provides valuable support in resume writing, as well as interview training, boosting students’ confidence and improving their skills during selection processes.

Throughout the academic year, we encourage students to take part in various events, such as information sessions and professional development workshops covering essential topics such as networking, job search strategies, LinkedIn optimization, and personal branding. In addition, panels with experienced professionals provide insight into current market trends and expectations.

After graduation, we ask all students to complete the Graduate Placement Form, which allows us to track employment outcomes and provide ongoing support to alumni.

To request individual assistance, contact us: careerservices@mustedu.com