TABLE OF CONTENTS
1 Introduction ......................................................................................................... 03
2 Academic Support Area ..................................................................................... 04
3 Withdrawn (Course Withdrawal) ........................................................................ 06
3.1 How to Request ..................................................................................................
4 Reentry Process and Fee .................................................................................... 07
4.1 How to Request ..................................................................................................
5 Leave of Absence (LOA) ................................................................................... 08
5.1 How to Request ..................................................................................................
6 Personal Leave of Absence (PLOA) ................................................................... 09
6.1 How to Request ..................................................................................................
7 Return from LOA / PLOA .................................................................................. 10
7.1 How to Request ..................................................................................................
8 Incomplete Grade ............................................................................................... 11
8.1 How to Request ..................................................................................................
9 Completion Plan ................................................................................................. 12
9.1 How to Request ..................................................................................................
10 SAP (Satisfactory Academic Progress) ............................................................... 13
11 SAP Warning ....................................................................................................... 14
12 SAP Probation ...................................................................................................... 15
12.1 How to Request ..................................................................................................
12.2 Appeals ................................................................................................................ 16
13 Dismissed ............................................................................................................ 17
13.1 How to Request ..................................................................................................
14 Program Change Request ................................................................................... 18
14.1 How to Request ..................................................................................................
15 Payment Tutorial .................................................................................................. 19
16 Library Department ............................................................................................. 21
17 Career Services ..................................................................................................... 22
1. INTRODUCTION
A glossary is an essential tool for organizing and understanding technical terms within a specific knowledge domain. It consists of a structured list in alphabetical order that presents detailed definitions, serving as a guide to clarify concepts and avoid communication ambiguities.
More than just a set of definitions, a glossary acts as a linguistic map that guides readers and professionals through specific terminologies, making it easier to absorb essential information. In academic and administrative contexts, it becomes even more relevant, helping students, faculty, and administrators understand institutional requirements, standards, and procedures.
Therefore, the terms presented in this glossary aim to provide clear guidance on key academic and administrative requirements, ensuring greater transparency and accessibility of information.
Students who still have questions after reading this Quick Guide can open a helpdesk ticket at the following link:
https://mustedustudents.freshdesk.com/en/support/tickets/new – English
2 ACADEMIC SUPPORT AREA
Click on “Start here!”
Click on “Requests” to access the links to Academic and Administrative Requests.
Here you will find all Academic and Administrative request forms.
To access the links, simply click on “Academic Requests” or “Administrative Requests.”
This is the Student Request Form. It must be properly filled out.
Note: The student ID corresponds to the numbers found in the institutional email address.
3. WITHDRAWN (CANCELLATION)
Access link: https://app.pipefy.com/public/form/NVxH5w12
This refers to the student’s voluntary or involuntary withdrawal from the institution, resulting in the termination of their academic status. If the student wishes to resume their studies in the future, a new admission process will be required, along with the payment of a corresponding fee.
The Withdrawn process can be initiated by the student for various reasons, including financial, academic, health, family, or other personal matters. Additionally, the institution may initiate a compulsory Withdrawn in the following cases: default of at least two monthly payments, failure to return to academic activities after a leave of absence (LOA or PLOA), or violations of institutional ethical standards. In the latter case, the dismissal is permanent and the student will not be allowed to return.
3.1 HOW TO SUBMIT THE REQUEST
Enter all your information correctly;
Under “Program,” click “Add,” then select your Master’s or Doctoral program;
Under “Student Request,” click “Add” and then select “Withdrawn (Cancellation)”;
Complete the form with your justification and wait. Further instructions will be sent to the email address you entered at the beginning of the form.
4. REENTRY PROCESS AND FEE
Access link: https://app.pipefy.com/public/form/NVxH5w12
Students who wish to reenter the Master's program must request the Re-Enter. A reentry fee* is required to regain access to courses and the Virtual Learning Environment (VLE).
Eligible students include:
Students who withdrew for personal reasons and now wish to return to the program;
Students who were canceled for financial and/or academic reasons;
Students who did not complete the “Terms of Acceptance – Content and Activities Release” required in all courses during the first week.
4.1 HOW TO SUBMIT THE REQUEST
Enter all your information correctly;
Under “Program,” click “Add,” then select your Master’s or Doctoral program;
Under “Student Request,” click “Add” and then select “Reentry Process and Fee”;
Complete the form with your justification and wait. Further instructions will be sent to the email address you entered at the beginning of the form.
The reentry date will be informed during the request process.
*Check page 37 of the catalog for fee amounts.
5. LEAVE OF ABSENCE (LOA)
Access link: https://app.pipefy.com/public/form/NVxH5w12
Students who need to take a temporary break from the Master's program due to medical leave, caring for ill family members, jury duty, military service, or circumstances covered under the Family Medical and Leave Act of 1993 (FMLA), may request a Leave of Absence (LOA). This allows for up to 180 days of leave with the right to return to the program. To qualify, the student must have completed at least three courses.
The request must include a detailed justification along with the necessary documentation for review by the Academic Coordination and Direction.
This type of leave may be granted once per year. If the student does not return at the end of the granted period, their enrollment will be automatically canceled, and they will need to request a Re-Enter to rejoin the program.
5.1 HOW TO SUBMIT THE REQUEST
Enter all your information correctly;
Under “Program,” click “Add,” then select your Master’s or Doctoral program;
Under “Student Request,” click “Add” and then select “Leave of Absence (LOA)”;
Complete the form and attach the supporting document. Wait for further instructions, which will be sent to the email address you provided at the beginning of the form.
6. PERSONAL LEAVE OF ABSENCE (PLOA)
Access link: https://app.pipefy.com/public/form/NVxH5w12
Students who need to take a temporary break from the Master's program for personal reasons may request a Personal Leave of Absence (PLOA). This leave grants a maximum period of 90 days for the student to resume academic activities without losing enrollment status.
To qualify, the student must have completed at least three courses. This type of leave may be granted once per year. If the student does not return at the end of the granted period, their enrollment will be automatically canceled, and they will need to request a Re-Enter to return to the program.
6.1 HOW TO APPLY
Fill in all your information correctly.
In the “Program” section, click on “Add” and select your Master’s or Doctoral program.
In the “Student Request” section, click on “Add” and select “Personal Leave of Absence (PLOA)”.
Complete all fields and, if applicable, attach the document that justifies your request (optional).
After submission, wait for updates. All instructions regarding your request will be sent to the email you provided in the first step.
7 RETURN FROM LOA/PLOA
Access link: https://app.pipefy.com/public/form/NVxH5w12
Students must return from their Leave of Absence (LOA/PLOA) within the timeframe approved in their original request. If the return is not made within the deadline, the student will be automatically withdrawn and must apply for Reentry to return to the program.
Requests must be made at least 3 weeks before the start of the course.
7.1 HOW TO APPLY
Fill in all your information correctly.
In the “Program” section, click on “Add” and select your Master’s or Doctoral program.
In the “Student Request” section, click on “Add” and select “Return from LOA and PLOA”.
Complete all fields and attach a supporting document for your request.
The approval or denial of your request will be sent to the email you provided in the first step.
8 INCOMPLETE GRADE
Access link: https://app.pipefy.com/public/form/NVxH5w12
Students who are unable to complete certain activities during a course may request an Incomplete Grade. However, approval depends on having completed at least 50% of the course and providing documentation justifying the pending tasks.
Requests must be submitted within 3 days after the end of the course (see Academic Calendar). After this period, the student will fail the course and must retake it by requesting a Completion Plan.
8.1 HOW TO APPLY
Fill in all your information correctly.
In the “Program” section, click on “Add” and select your Master’s or Doctoral program.
In the “Student Request” section, click on “Add” and select “Incomplete Grade”.
Complete all fields and attach the supporting document.
You will receive a response at the email address you provided in the first step.
9 COMPLETION PLAN
Access link: https://app.pipefy.com/public/form/NVxH5w12
To pass a course, students must achieve a final average between 80.0 and 100.0 (Letter Grades A or B). If the student does not meet this requirement, they will fail and must request a Completion Plan.
This plan is created by the Program Coordination and outlines a new academic trajectory, including all courses that need to be retaken. There is a fee for retaking the course, as specified in the institutional catalog.
The Capstone course will only be available after the student passes all regular courses.
9.1 HOW TO APPLY
Fill in all your information correctly.
In the “Program” section, click on “Add” and select your Master’s or Doctoral program.
In the “Student Request” section, click on “Add” and select “Completion Plan”.
All further instructions will be sent to the email address you provided.
Note: If your browser automatically translates the form, “Completion Plan” may appear as “Plano de Conclusão” (in Portuguese).
10 SAP – SATISFACTORY ACADEMIC PROGRESS
MUST University monitors student academic performance through the SAP (Satisfactory Academic Progress) indicator.
At the end of every semester (3 Terms), your grades and GPA (Grade Point Average) will be reviewed. To remain in good standing, all grades must be Letter Grade A or B.
Students may retake courses as long as they stay within 150% of the total credits of their program. Only the highest grade earned will count toward the final GPA (cGPA).
The SAP calculation is based on your complete academic record and will be updated at the end of each semester. Students who do not meet the requirements will be placed on SAP Warning.
11 SAP WARNING
Students on SAP Warning will be invited to a meeting with the program coordinator. They will receive:
Their SAP Calculator showing GPA and credits completed;
An academic warning document called Status Change Form;
A list of responsibilities to fulfill during the warning period.
This document must be signed and returned to the coordination team.
At the end of the semester, the student’s performance will be re-evaluated. If the GPA still does not meet the requirements, the student will enter SAP Probation.
12 SAP PROBATION
Access link: https://app.pipefy.com/public/form/562aJN2l
Students in SAP Probation can submit an appeal to the Appeals Committee to remain in the program. The appeal must be submitted within two weeks after the SAP Warning period ends and must include:
A full explanation of the situation that caused the academic difficulty;
Commitment to improving performance in the following term;
Supporting documents (e.g., medical certificates, work letters, travel proof).
The appeal must be 10 to 15 lines long, clearly showing that the issue is being resolved and that the student is committed to their studies.
This is the only chance to remain in the program without being dismissed.
12.1 HOW TO APPLY
Fill in all your information correctly.
In the “Program” section, click on “Add” and select your Master’s or Doctoral program.
In the “Student Request” section, click on “Add” and select “SAP Probation”.
The justification must explain the reason for failing SAP, request permission to remain enrolled, and be supported by official documentation.
All next steps will be sent to your email.
12.2 APPEALS
Approved appeals allow the student to continue for one more term under SAP Probation. However:
Past grades and credits will still count;
The SAP status remains unchanged;
The student must follow their Academic Plan.
If the appeal is denied, the student will be dismissed from the university.
An appeal will be denied if the Academic Plan indicates that graduation within the 150% credit limit is not possible or the student cannot reach the required GPA.
Once dismissed, students cannot return to the same program.
13 DISMISSED
Access link: https://app.pipefy.com/organizations/263318/portal?form=bf876a85-389a-4c84-ace0-93911cdbe8d4
Students who fail to meet university policies may be dismissed. Dismissal reasons include poor academic performance or not fulfilling student responsibilities.
If the dismissal is due to SAP failure, the student cannot return to the same program. However, they may apply for a different program following instructions from the Appeals Committee.
13.1 HOW TO APPLY
Fill in all your information correctly.
Under “Program in which you failed to meet SAP,” select the program you were dismissed from.
Under “Program you wish to apply for (must be different),” select the new program.
In the “Student Request” section, click on “Add” and select “Completion Plan”.
In the “Justification” section, explain the reason for the dismissal and your choice of a new program.
Your request will be reviewed by the Program Coordination and Financial Department.
All updates will be sent to your registered email.
14 PROGRAM CHANGE REQUEST
Access link: https://app.pipefy.com/public/form/xB_dn_Iu
Students may request a change of academic program during their studies. Requests will be reviewed by the Program Coordination and the Financial Department.
Approval depends on institutional deadlines for course start dates and internal processing timelines.
14.1 HOW TO SUBMIT A REQUEST
Fill in all your personal information correctly.
Under "Program," click "Add," and select your Master's or Doctoral program.
Under "Student Request," click "Add," and select "Change of Course / Change of Program / Cambio de Programa."
In "Current Course," select the program you are currently enrolled in.
In "Desired Course," select the program you wish to transfer to.
In "Order Reason / Motivo da Solicitação / Razón del pedido," describe the reason why you wish to change your program.
The next steps in your process will be sent to the email address you provided in the initial registration steps.
15 PAYMENT TUTORIAL
Access Link: https://must.orbundsis.com/
Student Portal Access:
Link: https://must.orbundsis.com/
How to access:
Change the "ROLE" field to "Student" (highlighted in orange in the image).
Click on SIGN IN WITH MICROSOFT. Only after clicking this option, enter your institutional email (@student.mustedu.com) and password.
How to avoid login issues:
Log out of personal account:
Before accessing the student portal, make sure to log out of any personal Microsoft accounts being used in the same browser.Switch browser:
If you prefer to stay logged in to your personal account, use a different browser to access the student portal.Use an Incognito Window:
A quick alternative is to open an incognito/private window in your browser. This prevents it from using cached sessions, allowing interference-free access to the student portal.
If you still can't access the Portal, please open a support ticket through the link:
Submit a ticket: Student Support / Apoyo Estudiantil (freshdesk.com)
Understanding the Payment Platform:
3.1 - START PAGE:
In the top left corner, you will find the START PAGE tab where you can view and make your payments.
3.2 - PAYMENT PLAN:
In this table (amounts shown in BRL – Brazilian Reais), you can monitor everything you've already paid and what’s still due:
INSTNO (orange): Number and sequence of installments.
DUE DATE (red): Due dates of your tuition fees. Dates follow the US format (MM/DD/YYYY).
AMOUNT DUE (purple): Value of each installment.
AMOUNT PAID: Amount you have paid. Once payment is made, this value will be updated and will no longer show as R$0.00.
DATE PAID: Once payment is processed, this column will show the date of payment confirmation.
3.3 - RECURRING PAYMENT:
AMOUNT PAST DUE: Refers to overdue installment amounts.
AMOUNT DUE: Refers to the total of all unpaid installments (overdue + current).
CURRENT BALANCE: Total remaining amount due.
To make a payment:
Click PAY NOW.
Select the amount you wish to pay (past due or full due amount).
Click SUBMIT PAYMENT.
Click PROCESS FLYWIRE PAYMENT.
Review your information and click NEXT.
Choose your payment method and enter your CPF (numbers only).
Accept the Terms and Policy.
Click NEXT.
Click MAKE PAYMENT to generate a bank slip/pix code or continue with a credit card payment.
To make advance payments (Recurring Balance at zero):
Click PAY NOW.
Select the OTHER AMOUNT option and enter the amount you wish to prepay. Use a dot instead of a comma for decimals (e.g., 1250.75).
Proceed with the payment process as normal.
DIFFICULTIES OR QUESTIONS
Use one of our support channels:
Link: Submit a ticket: Student Support / Apoyo Estudiantil (freshdesk.com)
Email: bursar@mustedu.freshdesk.com
16 LIBRARY DEPARTMENT
Access link: https://mustedu.com/library/
The MUST University Library Department supports the institutional mission by offering quality academic resources and accessible services that promote critical thinking, strengthen information literacy skills, and encourage lifelong learning.
Through innovative technology, an inclusive approach, and dedicated academic support, the library prepares students for academic, professional, and personal success, meeting the demands of both national and international markets.
To learn more about our services and collections, visit: https://mustedu.com/library/
For individual support or to ask questions, contact us at: library@mustedu.com
Or submit a request to the Library Department via FreshDesk:
https://mustedustudents.freshdesk.com/en/support/tickets/new
17 CAREER SERVICES
The Career Services Department is committed to supporting students in their transition from academia to successful professional careers.
We offer personalized career guidance to help students define and achieve their career goals.
Our team provides valuable support in résumé writing, interview preparation, boosting confidence, and improving students' performance in the job selection process.
Throughout the academic year, we encourage students to participate in various events such as informational sessions and professional development workshops that cover key topics like networking, job search strategies, LinkedIn optimization, and personal branding. In addition, panels with experienced professionals offer insights into current market trends and expectations.
After graduation, all students are required to complete the Graduate Placement Form, which allows us to track employability outcomes and offer continued support to alumni.
For individual support, please contact us at: careerservices@mustedu.com
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