FAQ - Registrar

To request your institutional email, open a ticket with your full name to verify if an email has already been created or if a new one needs to be generated. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil

To request a student ID, enrollment certificate, transcript, or schedule, submit your request through this link:
https://app.pipefy.com/public/form/NVxH5w12

After confirmation of payment by the financial department, the process of sending your documents and instructions for validation/Hague Apostille will be carried out via email. The sending deadline will be up to 30 days after your graduation date. If you have already graduated and have not made the payment, the deadline will be counted from the date the payment is confirmed.

To request an enrollment certificate, submit your request through this link: https://app.pipefy.com/public/form/NVxH5w12

The issuance process will be initiated when you meet the following requirements:

• Have all courses approved;
• Defense minutes signed (by the committee professors, advisor, and student);
• Capstone submission completed, with advisor approval and feedback;
• Program payment confirmed.

To request your student ID, submit your request through this link: https://app.pipefy.com/public/form/NVxH5w12

To request documents like enrollment certificates, curriculum, transcript, or student ID, submit your request through this link:
https://app.pipefy.com/public/form/NVxH5w12

After payment confirmation by the financial department, you will receive instructions on the issuance of the certificate as well as the validation/Hague Apostille. The sending deadline will be up to 30 days after your graduation date. If you have not yet made the payment, the deadline will be counted from the date the payment is confirmed.

The completion process will be initiated when you meet the following requirements:

• Have all courses approved;
• Defense minutes signed (by the committee professors, advisor, and student);
• Capstone submission completed, with approval and feedback from the advisor;
• Program payment confirmed.

After receiving your digital documents, you can request the apostilled and physical version of the documents through a ticket. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

After payment confirmation by the financial department, the process of sending your documents and instructions for validation/Hague Apostille will be carried out via email. The sending deadline will be up to 30 days after your graduation date. If you have already graduated and have not made the payment, the deadline will be counted from the date the payment is confirmed.

Most documents are available in the official university language, which is English. If you need information or documents in Portuguese or Spanish, you can open a ticket requesting the possibility of sending it in your preferred language. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

To request official documents such as student ID, enrollment certificate, transcript, or curriculum, you should submit a request through this link: https://app.pipefy.com/public/form/NVxH5w12.

If your documents are not registered in the admission system, open a ticket providing your full name, status, and student ID. If possible, send photos of the documents so we can verify and correct the system quickly. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

Academic documents such as transcript, defense minutes, and others should be requested directly from the *Registrar*. After sending the documents, the student can contact IDT for guidance on the diploma recognition process in Brazil.

To cancel, make a "Withdrawn" request through this link: https://app.pipefy.com/public/form/NVxH5w12. When you want to return, request re-entry through the same form. Additionally, there are two processes you can request, if applicable:

• PLOA: Withdrawal valid for up to 90 days, typically used for work-related travel.
• LOA: Withdrawal valid for up to 180 days, usually for health reasons.

To request re-entry, make a re-enrollment (re-enter) or LOA/PLOA return request through this link: https://app.pipefy.com/public/form/NVxH5w12

To request re-entry, make a re-enrollment (re-enter) or LOA/PLOA return request through this link: https://app.pipefy.com/public/form/NVxH5w12

To request cancellation, simply make a "Withdrawn" request through this link: https://app.pipefy.com/public/form/NVxH5w12. If you wish to return, follow the same procedure and request re-entry.

• PLOA: Withdrawal for up to 90 days, typically for work-related travel.
• LOA: Withdrawal for up to 180 days, generally used for health-related issues.

There are two types of leave of absence:

• PLOA: Withdrawal valid for up to 90 days, used for situations such as work-related travel.
• LOA: Withdrawal valid for up to 180 days, typically used for health issues.

To request re-entry (re-entry), simply submit a request through this link: https://app.pipefy.com/public/form/NVxH5w12.

To cancel enrollment, make a "Withdrawn" request through this link: https://app.pipefy.com/public/form/NVxH5w12. To return, simply open the same request and ask for re-entry.

• PLOA: Withdrawal valid for up to 90 days, typically for work-related travel.
• LOA: Withdrawal valid for up to 180 days, usually for health-related matters.

Open a ticket providing your full name, current status, student ID, and, if possible, attach screenshots of the error. This will allow us to review and correct the issue in the system. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

Open a ticket with your full name, status, student ID, and the information you wish to update. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil

If you need to update your name, please attach a photo of an official document with your photo.

To request the update of your details, open a ticket with your full name, status, student ID, and the details you wish to update. If a name change is required, please attach a document with a photo for system adjustment. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

Open a ticket with your full name and student ID. If possible, attach screenshots to help us verify and resolve the issue. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

For corrections, open a ticket with your full name, status, and student ID. If possible, send screenshots to facilitate the analysis. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

Check your academic calendar to see if the "Incomplete" deadline is open. If it is, contact your professor.

If you encounter any issues, open a ticket with your full name, student ID, subject name, and a detailed justification for what you failed to submit. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

Open a ticket with your full name, status, and student ID so we can check the release of the subject in the system. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

Open a ticket with your full name, student ID, and subject name. The team will analyze the request for possible inclusion. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

If you can't open the materials, request the resend by opening a ticket with your full name, student ID, subject name, and the material you need. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

Open a ticket with your full name, status, and student ID. If possible, send screenshots so we can correct the issue in the AVA. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

To request "Incomplete," be aware of the opening deadline on your academic calendar. If the deadline is still open, request it from your professor. If you encounter difficulties, open a ticket with your full name, student ID, subject name, and a detailed justification for what you failed to submit. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

If you are within the deadline according to the academic calendar, you can request the "Incomplete" from the professor to retake the assessment. If you encounter difficulties, open a ticket with your full name, student ID, subject name, and a detailed justification for what you failed to submit. If the subject has already been completed and you did not achieve the minimum grade of 8.0 (grade B), you will need to retake the subject by requesting a new study plan through this link: https://app.pipefy.com/public/form/NVxH5w12

If you are still within the deadline according to the academic calendar, you can request the "Incomplete" from the professor to retake the assessment. If you encounter difficulties, open a ticket with your full name, student ID, subject name, and a detailed justification for what you failed to submit. If the subject has already been concluded and you did not achieve the minimum grade of 8.0 (grade B), you will need to retake the subject by requesting a new study plan through this link: https://app.pipefy.com/public/form/NVxH5w12

To request "Incomplete," be aware of the opening deadline on your academic calendar. If the deadline is still open, request it from your professor. If you encounter difficulties, open a ticket with your full name, student ID, subject name, and a detailed justification for what you failed to submit. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

To request verification, open a ticket providing your full name, status, and student ID. If possible, send screenshots to help facilitate the system's analysis and necessary adjustments. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

To request verification, open a ticket providing your full name, status, and student ID. If possible, send photos so we can analyze the system and adjust it as quickly as possible. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

To request verification, open a ticket providing your full name, status, and student ID. If possible, send photos so we can analyze the system and adjust it as quickly as possible. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

Access to the Library Department in Moodle is easy and available in Portuguese, English, and Spanish. Follow the instructions below:

• Log in to AVA/Moodle.
• Access the MUST Virtual environment for Master's, Doctorate, or the Spanish version as needed.
• Inside MUST Virtual, locate the block titled "Library Department." Select the desired language and click to access.

To access the books in the Pearson Virtual Library, users accessing for the first time must complete an initial registration:

• Log in to AVA/Moodle.
• Locate the Library Department and go to the *Collections* section.
• Open the PDF titled "Tutorial: How to Make the First Access in the Pearson Library PT".
• Follow the instructions in the tutorial to complete the registration.

To access the Pearson Virtual Library, follow the instructions below:

• Log in to AVA/Moodle.
• Access the Library Department, either from the Moodle course area or from MUST Virtual.
• If accessing via MUST Virtual, follow these steps:
  • Access the Master's, Doctorate, or Spanish version environment.
  • Inside MUST Virtual, locate the block titled "Library Department" and click on it.
  • Go to the *Collections* section and click on "Databases and Proprietary Platforms – Pearson PT".

If the payment was made on the same day, please wait up to 24 hours for the system to update.

If more than 3 days have passed, open a ticket with your full name and payment date so we can check it. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil 

To cancel your enrollment, submit a "Withdrawn" request via this link: https://app.pipefy.com/public/form/NVxH5w12. When you want to return, request re-enrollment (re-enter) in the same form. To request a refund, contract, or payment settlement, open a ticket with your full name and the reason for the request. Submit a ticket : Suporte ao Aluno / Apoyo Estudiantil