How to Change My Microsoft Password?

Modified on Mon, 2 Jun at 3:15 PM

Summary
This guide explains how to change or reset your institutional Microsoft account password (@student.mustedu.com), used to access the Student Portal, Moodle (LMS), and other academic tools. The tutorial includes a step-by-step walkthrough.

Keywords & Tags
Microsoft password, reset password, verification code, institutional account, login error, technical support

Description
If you've forgotten your institutional password or need to change it for security reasons, Microsoft offers a simple online portal for resetting it. This process can be confusing, especially if you're not used to receiving verification codes or navigating Microsoft's website.

We’ve created this easy step-by-step guide to help you through it.

Common questions:

“I forgot my Microsoft password. What do I do?”
“I didn’t get the code on my phone.”
“Where do I reset my institutional account password?”

Step-by-Step Instructions

Step 1: Go to the Reset Portal
Visit the Microsoft Password Reset Portal: Microsoft Online Password Reset

Step 2: Enter Email and Verification Code
Type your email address (example: studentusername@student.mustedu.com) and the characters shown on screen.

Step 3: Click Next
You’ll see identity verification options.

Step 4: Verify Your Account
Select “Send a text message” and enter your phone number.
⚠️ Other options like voice call or email may appear depending on your setup.

Step 5: Enter the Verification Code
Check your phone and enter the code received via SMS.

Step 6: Create a New Password
Choose a new password and click “Next.”

Step 7: Confirmation
You’ll see a message confirming that your password has been successfully reset.

Useful Tips

Close other Microsoft sessions before starting.
Use a computer for better visibility.
Write your new password down in a safe place.

Common Problems and Solutions

Problem	Solution
Not receiving the code	Check your phone number and resend the code
Website is not loading	Try another browser or use incognito mode
SMS option doesn’t appear	Your phone may not be linked; try another method

Relevant Links and Resources

Contact Support

Still having issues? Contact MUST University Support.
? Click here for assistance.