FAQ - Academics

Your Capstone advisor will be announced in the support forums posted on the Notice Board of your LMS environment. All information and guidelines regarding the Capstone process are communicated through that channel.

Important: All communication with the advisor must be done exclusively via TALK (speech bubble icon in the LMS). It is through TALK that you must request the opening of the space for submitting or resubmitting your project to the evaluation committee.

The student must contact the responsible professor and schedule a meeting via TALK (speech bubble icon in the LMS) or open a ticket addressed to the Program Coordination.

The standard response time for professors and tutors is 24 to 48 hours. If you do not receive a reply within this period, please contact your Program Coordination by opening a ticket at the following link:

https://mustedustudents.freshdesk.com/pt-BR/support/tickets/new

Keep in mind that the standard response time is 24 to 48 hours. If the professor does not respond to your questions in the forum or other channels within this period, you can open a ticket addressed to your Program Coordination. In the form, clearly describe the situation and include the name of the course and the professor. The Coordination team will review your case and guide you accordingly:

https://mustedustudents.freshdesk.com/pt-BR/support/tickets/new

1. Log in to the LMS.
2. Enter the course you want to take.
3. In the central menu, click on “Acceptance Term” (second option on the list).
4. Read the term and click on “Acceptance Term – Content and Activities Release”.
5. Click “Continue” and complete the questionnaire.
6. After submission, the term will be considered signed and the content will be released.

If you fail due to missed deadlines or steps, you will need to retake the Capstone according to the course and Welcome Capstone guidelines.

• There is no deadline extension.
• You can only redo the Capstone once.
• You will be automatically reassigned to a new group.
• The cost will be added to your payment plan.

To check fees or request cancellation, please open a support ticket.

In the LMS, within the Capstone course, go to the “Capstone Support Guidelines” section.

All assignments must be submitted in the “Capstone Submissions” section.

According to new academic guidelines, the Scientific Methodology course has been discontinued and replaced with specific guidance within the Capstone course itself.

You can find examples in the institutional journal MUST Reviews by visiting:

https://mustedu.com/pt/revista-must-reviews/

The rules for extension requests are outlined in the Capstone manual and regulations, available in your LMS.

Important: All requests or questions must be addressed directly with your Capstone advisor.

After being assigned to the course, you will find the manual, schedule, and all deadlines in the Notice Board or course forums in the LMS.

Through the Completion Plan, students receive a new study plan that includes both retake courses and regular ones. It is essential to request the Completion Plan in case of failed subjects, as the Capstone will only be available after all mandatory courses are completed. The Completion Plan generates additional costs, and fee information can be requested from the Financial Department.

HOW TO REQUEST:
Click the link: https://app.pipefy.com/public/form/NVxH5w12
• Fill in all your information correctly;
• Under “Program”, click “Add” and select your Master's or Doctorate program;
• Under “Student Request”, click “Add” and choose “Completion Plan”*;
• Further instructions will be sent to the email you provided.
*If your browser automatically translates the page, “Completion Plan” may appear as “Plano de Conclusão”.

Please follow the guidelines provided in the Capstone Regulations available in your LMS.

In the LMS dashboard, click on your current course and open one of the Discussion Forums. The forum author is the course professor. To contact them, click on their name inside the forum to access their profile and send a message.

The Withdrawn (cancellation) request can be made by the student for various reasons (financial, academic, health, family, or others). The institution may also cancel the enrollment in cases of default (minimum of two overdue payments), absence after a LOA/PLOA, or serious ethical violation. In this last case, the dismissal is final.

HOW TO REQUEST:
Click the link: https://app.pipefy.com/public/form/NVxH5w12
• Fill in all your information correctly;
• Under “Program”, click “Add” and select your Master’s or Doctorate program;
• Under “Student Request”, click “Add” and select “Withdrawn (Cancellation)”;
• Complete the form and explain your reason for requesting cancellation. Further instructions will be sent by email.

You must request a Re-Enter to regain access to the LMS. A fee will be charged. After reentering, the student will be able to access the courses normally.

You must request a Re-Enter (Reingresso), following the same instructions above.

You may request a Leave of Absence (LOA) for a maximum of 180 days. You must have completed at least three courses before applying. The request must include a justification and supporting documentation. The LOA can be requested once per year. If the student does not return within the granted time, they will be automatically dismissed.

HOW TO REQUEST:
Click the link: https://app.pipefy.com/public/form/NVxH5w12
• Fill in all required fields;
• Under “Program,” select your course;
• Under “Student Request,” select “Leave of Absence (LOA) – Licença de Ausência”;
• Attach supporting documentation and wait for further instructions via email.

The student will be automatically dismissed from the institution. To resume studies, a new Re-Enter (Reingresso) request must be submitted and will be subject to review.

Both are temporary leave options, but with an essential difference:
• LOA can be requested once per year and is intended for temporary leave due to health, military, family, or similar reasons;
• PLOA is available when the student has already used their LOA for the year and needs an additional leave. Supporting documentation is also required.

The completion indicator in the AVA is only an internal progress tracker and does not affect your final grade. What truly counts are the grades obtained for each activity according to the criteria defined in the course Syllabus.

✅ If all required activities have been completed, your average will be calculated normally, regardless of the percentage displayed in the AVA.

The course evaluation surveys and questionnaires (pre and post, with the latter being required to access the final exam) have deadlines automatically set by the system and cannot be reopened after closing.

This will not affect your grade or academic record, as these are internal monitoring tools. Your final average is only impacted by the required activities listed in the Syllabus, such as forums, quizzes, assessments, and papers.

The “Must University – Library Department” tab is not a graded course and does not impact your final grade. Only the mandatory courses in your program contribute to your academic performance.

However, this section is highly recommended as it offers valuable resources and services for developing research, academic papers, and scientific work.

If you need guidance on using the Library, you can open a ticket addressed to Prof. Vilma, who is responsible for the department, through the link:
https://mustedustudents.freshdesk.com/pt-BR/support/tickets/new

If you submit two identical files (e.g., two identical papers), the correction will be carried out normally.

However, if both are flagged as plagiarism by the anti-plagiarism system, the activity will be considered invalid, and the course will be marked as pending.

You will need to request a Completion Plan to resolve the situation.

The academic calendar is available in the AVA. On the left-side menu, click on “Calendário Acadêmico” to view all important deadlines for your course.

You can request an Incomplete Grade if you have completed at least 50% of the course’s graded activities and provide a valid justification with supporting documentation. The request must be made within 3 days after the course ends using the link below:

https://app.pipefy.com/public/form/NVxH5w12

You can request an Incomplete Grade as long as you have completed at least 50% of the course’s graded activities and provide valid supporting documentation.

The request must be submitted within 3 days after the end of the course, as indicated in the Academic Calendar.

To submit your request:

• Access: https://app.pipefy.com/public/form/NVxH5w12
• Correctly fill in your personal information.
• Under “Program,” select your Master’s or Doctorate course.
• Under “Student Request,” click “Add” and select “Incomplete Grade.”
• Attach documents that support your request.
• Wait for the review, which will be sent to your registered email.

If you have already used a LOA in the same academic year, you must request a Prolonged Leave of Absence (PLOA), which also requires justification and supporting documentation. The deadline and conditions are the same as for a LOA. If the student does not return within the established period, their enrollment will be automatically canceled.

HOW TO REQUEST:
Click the link: https://app.pipefy.com/public/form/NVxH5w12
• Fill in your information;
• Under “Program,” select your course;
• Under “Student Request,” select “Prolonged Leave of Absence (PLOA)”;
• Submit the required documentation. The next steps will be sent by email.

All requests are reviewed individually. The response will be sent to the email provided in the form. Please check your inbox and spam folder.

You may request a Personal Leave of Absence (PLOA). This leave allows you to step away for up to 90 days without losing your enrollment, provided you have completed at least three courses.

This request can be made once per academic year. If you do not return within the approved period, your enrollment will be automatically canceled, and you will need to request a Re-Enter to return to the program.

HOW TO REQUEST
Access the link: https://app.pipefy.com/public/form/NVxH5w12
• Fill in your information correctly;
• Under “Program,” click “Add” and select your Master’s or Doctoral program;
• Under “Student Request,” click “Add” and select “Personal Leave of Absence (PLOA)”;
• Complete the form and, if desired, attach the document that supports your request.
Then, just wait. The response will be sent to the email provided in the form.

Students must return from LOA/PLOA within the period defined at the time of approval. If they do not return within that time, their enrollment will be automatically canceled, and they will need to request a Re-Enter to resume the program.

The return request must be submitted at least 3 weeks before the start of the next course.

HOW TO REQUEST
Access the link: https://app.pipefy.com/public/form/NVxH5w12
• Fill in your information correctly;
• Under “Program,” click “Add” and select your Master’s or Doctoral program;
• Under “Student Request,” click “Add” and select “Return LOA and PLOA”;
• Complete the form and attach the document supporting your request.
The decision (approval or denial) will be sent to the email provided in the form.

You must request a Completion Plan. This plan is developed by the Program Coordination and proposes a new academic path, reorganizing the failed courses within the current curriculum.

To retake the courses, a fee will be charged according to the Institutional Catalog. The Completion Plan will include both the courses to be retaken and the upcoming regular courses. This process involves costs, and details can be requested from the Finance department.

⚠️ The Completion Plan request is mandatory in case of failure, as the Capstone course will only be available after all regular courses have been passed.

HOW TO REQUEST
Click the link: https://app.pipefy.com/public/form/NVxH5w12
• Fill in your information correctly;
• Under “Program,” click “Add” and select your Master’s or Doctoral program;
• Under “Student Request,” click “Add” and select “Completion Plan”;
• After submission, the following steps will be sent to the email provided in the form.

*If your browser translates the page automatically, the term “Completion Plan” may appear as “Plano de Conclusão.”*

SAP (Satisfactory Academic Progress) is the academic progress indicator. Every cycle of three courses, your grades and GPA (Grade Point Average) are reviewed to evaluate your academic performance.

If the student does not meet the minimum required GPA, they enter the SAP Warning period (Academic Warning). The Program Coordination will schedule a meeting with the student, explain the GPA calculation, and issue the “Status Change Form” with guidelines for the upcoming period.

This form must be signed and returned. At the end of the semester, performance will be re-evaluated. If the GPA remains below the minimum, the student will enter SAP Probation.

No. It is not allowed to take courses in advance or attend two simultaneously, as it may compromise the academic schedule and proper credit distribution.

The final grade consists of four activities, each worth 25%: quizzes, forums, assessment, and webquest.

Grading scale:
- 100 to 90: Grade A
- 80 to 89: Grade B
- 70 to 79: Grade C

To pass, students must achieve Grade A or B (minimum of 8.0). Otherwise, the course must be retaken.

It is an individualized plan prepared by the program Coordination for students who have failed a course. It reorganizes the curriculum path, including the courses that must be retaken and the future courses to be taken.

Access the link: https://app.pipefy.com/public/form/NVxH5w12
• Fill in your information correctly;
• Under “Program”, click “Add” and select your Master's or Doctoral course;
• Under “Student Request”, click “Add” and select “Completion Plan”;
• Further instructions will be sent to the email provided in the form.

The Completion Plan request must be made whenever the student fails a course. Without this plan, it will not be possible to take the Capstone.

Yes. The retake of the course provided in the Completion Plan requires the payment of an additional fee, as described in MUST's Institutional Catalog.

Without the Completion Plan, you will not be able to retake the failed course. Consequently, you will not be able to take the Capstone, which will interrupt your progress in the program.

No. The plan will include all pending courses, both the failed ones and the upcoming ones you still need to take, with a new organization of your academic journey.

It is a resource that allows the student to request additional time to complete course activities, provided the established criteria are met. It is not a new offering of the course but an extension of the deadline for submission.

You must fill out the form available at: https://app.pipefy.com/public/form/NVxH5w12

You may request the Incomplete Grade if you have not been able to complete all activities within the course deadline, provided you have completed at least 50% of the workload and present supporting documentation (such as medical certificate, technical report, among others).

The request deadline is up to 3 days after the course ends (check the Academic Calendar). After this period, the student will be considered failed and must retake the course through the Completion Plan.

If you do not request it within the deadline or do not meet the required criteria, you will be considered failed in the course and will need to request the Completion Plan to retake it in the future.

Yes. Unlike the Completion Plan, the Incomplete does not require an additional fee, as it refers to the completion of the same course without a new offering.

No. It only allows more time to complete pending activities. The final grade will be calculated normally after submission.

If your request is denied, you will be considered failed and will have to request the Completion Plan, with a fee payment, to retake the course.

Withdrawn is the cancellation or termination of the course, resulting in the loss of academic affiliation with the institution. After cancellation, the student will no longer have access to the Virtual Learning Environment (VLE) or participate in academic activities.

The request must be made by filling out the form available at: https://app.pipefy.com/public/form/NVxH5w12. Enter your information correctly. Under “Program”, click “Add” and select your Master's or Doctoral program. Under “Student Request”, click “Add” and select “Withdrawn (Cancellation)”. After filling in the justification, finalize the request and wait. Instructions about the process will be sent to the provided email.

Yes. The request must be made through the form available at: https://app.pipefy.com/public/form/NVxH5w12.

Cancellation can be requested for various reasons, such as financial issues, health problems, family reasons, academic difficulties, or other personal factors.

Yes. However, a new admission process will be necessary, subject to payment of a fee and approval of the application. The previous enrollment will not be automatically reactivated.

Completed courses will remain recorded in your transcript. However, if you return in the future, validation will depend on the curriculum in effect at the time of re-admission and the coordination's analysis.

You will receive a confirmation email after the analysis and processing of your request. If you have any questions, contact the academic office or coordination.

CopySpider is the anti-plagiarism tool used to verify the originality of academic works, such as papers, articles, and the Final Paper (Capstone). It identifies copied sections from internet sources or documents available in databases.

Verification is mandatory before the final submission of academic works, especially for papers, Capstone, and scientific articles. Using the tool is an essential step to ensure content originality.

CopySpider is free software that can be downloaded from the official website: www.copyspider.com.br. After downloading, just follow the installation instructions available on the site.

Yes. Ideally, the final similarity report should not exceed 3%, considering only unreferenced sections. Higher percentages may indicate a risk of plagiarism.

Turnitin is an internationally recognized originality checking tool, used to identify similarities between the student’s text and content available on the internet, academic databases, and previously submitted papers. It helps ensure the academic integrity of assignments.

Turnitin is available within the LMS, directly in the assignment submission activity. Just access the activity and upload your document in Word or PDF format, following the provided instructions.

Both are plagiarism detection tools, but Turnitin has a much larger database, including scientific journals, academic repositories, and papers submitted by students from other institutions worldwide. Additionally, Turnitin is integrated into the LMS, making it easier to check directly within the submission activity.

You can contact the course instructor through the LMS. They can help you interpret the report and make the necessary adjustments, if applicable.

Using Turnitin will be especially necessary when preparing final assignments, papers, capstone projects, articles, and academic projects. The coordination will inform which activities already require the mandatory use of the tool during the transition period.